Can you ship to my country?
We can ship our products to worldwide, such as United States, United Kingdom, Canada, Australia, Ireland, France and New Zealand, Switzerland except Germany and Netherlands.
All items will be dispatched the same day once payment received before 3:00 p.m.
You will receive your products in 5-7 working days after we dispatch.
For remote areas, like Malta, Ireland, and Mexico, delivery takes 6-9 working days.
Please make sure all your information is correct. Any information error can not request the reshipment in the future.
When do you ship my order after my payment?
All items will be dispatched the same day once payment received before 3:00 p.m except weekends and holidays on the condition that the shipping address is complete and correct.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery service. But we will try our best to ship your order out in 24 hours after we confirm your payment if you’re anxious to get it.
How do you ship the products? How much does shipping cost?
In order to ensure our customer to get the item soon, we ship products by DHL. The shipping cost is according to the weight of your order and displayed on the detailed page of the product.
When can I track my order? How can I track my order? Is there a tracking number?
Once order is shipped, we will email our customer a tracking number and the tracking website within 24-48 hours.
My order is shipped, why isn't there any tracking information available online for the registered DHL package?
Online tracking is only available after the carriers have a chance to initially scan the package. Between the times when the item leaves and the time when it is scanned, tracking numbers may not show any results. In terms of Express packages (sent via DHL), the delay is about 24 to 48 hours. For Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Notice: If package was damaged, please refuse to sign for it and then contact us. And we will reship your order once we confirm it. If the package was ok but the product was damaged when you open it, please take pictures, email us in 3 days and we will help you.