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FAQs

Before Sale

 
Can I trust dvdsea?


If you have any doubts about purchasing goods online, you're right to be cautious. Here's some key information about dvdsea to give you more confidence in starting out with our company. dvdsea was established in 2006. Goods are shipped to worldwide by air mail or couriers such as DHL.
dvdsea offers the perfect services in your whole purchasing process.
-Dropshippers can send single item directly from dvdsea to their customers.
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.
 
How to complete a purchase with dvdsea?

1. Register and Sign In
2. Find the item you are interested in
3. Click 'Add to Cart' and then edit the quantity
4. Click 'Checkout' to continue your purchase
5. Fill in your shipping address
6. Click 'Confirm order' to submit your order
7. Submit your payment information
8. We confirm your payment and delivery your item(s)
9. If you have any questions after you receive your goods, you can contact us anytime
 
Why do I need to register with your website first before my order?

You can enjoy many advantages as a dvdsea account holder
1. View the status of your order
2. Tracking the shipping process of your order
3. Add your favorite items to your own Wish List
 
Can you ship to my country?

We can ship our products to worldwide, such as United States, United Kingdom, Canada, Australia, Ireland, France and New Zealand, Switzerland.
 
How is the quality of your dvds? Where are your dvds shipped from?
Our dvds are brand new and in high quality. And our dvds are directly shipped from the factory. We are comitted to provide our customers high quality dvds and great purchasing experience.
 
Will your dvds play on my dvd players?

All our DVDs are region all releases and will play on either region 1, 2, 3, 4, 5, 6 dvd players.
 
What payment methods do you accept?

We currently accept Visa and Master credit card payments from most locations worldwide. Also we accept Western Union.
 
Why is your price lower that others?

All our products are directly from the manufacturer and we cut every possible profit from the complex system with dealer, middleman and retailer. High quality, low price and professional customer service are guaranteed to bring our customers a better shopping experience.

Can an order be made without using the website?

We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways or have questions about ordering, please contact our customer service representatives by live chat or sending email to service@dvdsea.com  and we will try our best to achieve your goal. 
 
Do you sell my personal information to others?

Your privacy on the internet is important to us. We do not sell your personal information gathered online such as email addresses, name, address, phone etc. We don't trade with third parties or participate in cooperative databases, which give other companies access to your personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.
 
Is it safe to use my credit card online at dvdsea?

At dvdsea, your personal online security is important to us. We use the encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. 
 
When do you ship my order after my payment?

We will begin to handle your order when your payment is done. Usually it takes 1-2 working days to process your order including payment and shipping address confirmation, sourcing and packaging.
 
Do you offer same day delivery?

Unfortunately, we do not offer same day delivery service. But we will try our best to ship your order out in 24 hours after we confirm your payment if you're anxious to get it. 
 
How do you ship the products? How much does shipping cost? How can I trace my order?

We ship products by DHL. The shipping cost is according to the weight of your order and displayed on the detailed page of the product.
Once your order is shipped, we will email you the tracking information for your package including tracking number and website in which you could trace your order. You also can check your order status in 'My Account' by yourself. 
 
How long does it take to deliver the goods?

It normally takes 7-14 working days for you to receive your order. 
 
How to drop-ship with dvdsea?

dvdsea allows drop-ship orders for all registered customers and there are no additional charges. Just order online the same way as usual, but add different shipping addresses. We do not include invoices when we send drop ship goods so it protects your reputation.
Notes:
If your customer has quality issues, or wants to return a product, they will have to discuss this with you first because it's your account with dvdsea.
 

After Sale


Why can't I sign into my account?

Please make sure that you are using the right email(or user id) and password you provided when setting up your account. 
 
How to change my password?

1. Sign In to your account
2. Click 'Change your password' in 'Account Settings'
 
How to find my password if I've forgotten it?

If you have forgotten your password, Please contact us so that we can change your password to help you sign into your account. And then you can reset your password.
 
When will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received.
Your card will be charged within 24 hours after we receive your payment information. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Return Policy

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
 
Defective, Damaged or Misshipped Items
 
If you receive a defective, damaged, or misshipped item, please take a picture and email it back to us for a prompt replacement.
 
Proper Conditions for Return and Credit
 
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.

 

 
 


 
 
About DVDSEA.com
·Our Mission
·User Agreement
·Privacy & Security
·Terms & Conditions
SECURE SHOPPING GUIDE
·Shopping Guide
·Coupons
SAME-DAY-WORLDWIDE-EXPRESS
·Same Day Worldwide Express
CUSTOMER SERVICE
·FAQs
·Contact Us
 
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